As a single vehicle customer it was my first time dealing with Haines Fleet. I found everyone there to be extremely professional, knowledgeable, courteous and responsive. I was pleasantly surprised at how they presented themselves and put themselves out for me without any fuss: from initial greetings with Eugene and indeed throughout, a friendly interlude with Ian and especially dealing with Vincent throughout. Some lovely little subtle touches were shown throughout which are unfortunately a rarity in this day and age but great to see here.
I am delighted with the car I walked away with and look forward to dealing with Haines Fleet again in the future. I also wholeheartedly recommend Ian and his team if my experience is anything to go by; be it for fleet operators or single vehicle customers.
Hubco Global Materials Leader
Honeywell Process Solutions
Having bought an ex-lease car from Haines Fleet in recent months, I have only good things to say about the company.
The quality and excellent condition of their ex-lease cars is second to none. Having dealt with Ed originally, I could not have been more impressed by the very personal service offered. He was very upfront with any potential issues I could expect down the line, as can be expected with any second hand car, and was very comprehensive in going through the vehicle’s history. To their credit, the car was maintained impeccably.
While still under the very comprehensive warrantee provided by Haines Fleet, an issue did arise which involved liasing with the manufacturer’s main dealership. While the issue was resolved, a replacement car was made available to me immediately and at all times I was kept updated by Ed regarding the status of the repairs, which were carried out in a very timely manner.
As a result the friendly after-sales service and professionalism shown by Ed. Haines Fleet will top my list when looking for a car in the future.
I dealt with Ian while purchasing a car a few months back and the transaction went very smoothly and he made my purchase very easy. The level of customer service I received from Ian was second to none and cannot be faulted.
Ian is a very knowledgeable in his industry and felt very comfortable dealing with him. The warranty and aftercare that I received was 10/10 and any promises made were kept 100%.
I can’t recommend Ian enough and as a customer will definitely be buying future cars for the family from him and have recommended him to friends and colleagues. Thanks again Ian your customer care is exemplary.
I just picked up my Focus today from Haines Fleet. Absolutely thrilled with the car, best condition used car I ever bought. Thanks again to Ian as well for collecting me and my daughter from the train station, total gent. It’s great to deal with a company who have the personnel touch. I would highly recommend them to anyone looking to buy car.
I would like to thanks Haines Fleet, I bought a lovely car at a great price, great friendly staff and customer care I was very well looked after, and I highly recommended them for your motor needs!
Thanks again, Eugene and Ian very much appreciated!
Picked up a car from Haines Fleet today, great to deal with, very friendly and professional throughout the entire process. Very impressive stuff.