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Happy customers

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Satisfaction

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HAINES FLEET Management (HFM) is a long-established business originally registered as Joe Duffy Leasing in 1973 (Reg. no. 40048).  Eugene Haines acquired it through an MBO in August 2004.   It is now an independent entity and is not affiliated with any car manufacturer, distributor, or financial institution. It is a medium-sized company that has survived the test of time while enjoying its credit rating up to 100%.
We are now based in Airside Swords just ten minutes from Dublin International Airport and the M1 Motorway.

 

Our Values

“Small enough to care, experienced enough to deliver”

We strive to achieve the highest standard of satisfaction which has served us well in our long term retention of custom by adhering to the following core values:

  • Delivering on promises while surpassing the expected.
  • True accountability from each of the team.
  • Energetic responsiveness with flexibility.
  • Integrity in every aspect of our business.

While we are driven by ambition and passion, we are also compassionate and understand the changing circumstances of our clients. We communicate with both existing and indeed potential new customers by either meeting them in person or speaking directly with them by phone.  There are no push phone buttons needed, and nobody is treated to music while they wait to talk with an operator!

What do we do?

Our core business is the management of small to medium-sized fleets throughout Ireland for both domestic and international businesses.
Currently we have twenty-nine different quality marques on our fleet mix which provide real choice to our customers. Since we supply on a country-wide basis, vehicles are sourced locally where possible. Loyalty and affinity play an important role in maintaining our client and supplier relationships. Our service suppliers include financial providers, vehicle sourcing, service maintenance/damage repair specialists.
At Haines Fleet, we pride ourselves on our ability to offer customers a competitive rate on a car-by-car basis. We recognise that “our last order must always represent our best value” and possibly be the first of many more, given the goodwill referral that serves us so well. We are mindful of the fact that if we tailor our pricing too tight it may remove flexibility when it comes to the possibility of excess mileage, changing a vehicle early, or indeed the all too familiar ‘fair wear and tear’ when a vehicle is returned.